What if they miss a call?
If they don't answer, we call back once about an hour later (retries are only placed between 9 AM and 8 PM). If that call is missed too, you get a text so you can reach out. If they still haven't answered after 24 hours, we send an urgent follow-up to you and your backup contacts. CheckWellCall does not contact emergency services.
Is it a real person calling?
No, it is a warm, friendly automated voice. This helps keep the calls consistent, on-time, and respectful of privacy.
Do they need an app?
No. CheckWellCall works on any standard phone or landline. No internet or smartphone is required for the senior.
Can I change the call time?
Yes, you can adjust the check-in window at any time through your caregiver dashboard.